Shipping policy

At Carbon Reboot, we aim to make your shopping experience simple and reliable. We carefully pack every order before dispatch and work with trusted delivery partners to get your products to you safely.

1. Shipping Locations

We currently ship orders to locations across India, subject to serviceability by our courier partners.

At checkout, please provide a complete and accurate delivery address, including:

  • Full name
  • House/Flat number
  • Street/Locality
  • City
  • State
  • PIN code
  • Contact number

Carbon Reboot is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.

2.Order Processing

Orders are generally processed and dispatched within 1–3 business days after successful payment and order confirmation.

During periods of high demand, festivals, promotional campaigns, or seasonal sales, dispatch may take an additional 2–3 business days.

We will make reasonable efforts to process and dispatch your order as quickly as possible. Any applicable estimated dispatch or delivery timeline will be communicated at the time of purchase or through your order updates.

Orders placed on Sundays and public holidays may be processed on the next business day.

3. Estimated Delivery Time

After dispatch, orders are generally expected to reach customers within approximately 3–7 business days, depending on the delivery location and courier serviceability.

Remote or difficult-to-service locations may require additional time.

Please note that delivery timelines are estimates and are not guaranteed.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Carbon Reboot may offer free shipping promotions or other shipping offers. The applicable terms will be displayed on the website or at checkout.

5. Order Tracking

Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp, or other available communication channels.

You can use the tracking information provided to monitor the progress of your shipment.

Tracking information may take some time to become active after the shipment is handed over to the courier.

6. Delivery Attempts

Our delivery partners may make multiple attempts to deliver your order.

Please ensure that someone is available to receive the package and that the contact details provided at checkout are correct.

If delivery fails because of an incorrect address, incorrect contact details, repeated unavailability, refusal to accept the package, or other reasons attributable to the customer, the order may be returned to Carbon Reboot.

Any applicable re-shipping or return-to-origin charges may be payable by the customer.

7. Delayed Shipments

Although we aim to deliver within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Festivals and peak-season demand
  • Courier operational issues
  • Transportation disruptions
  • Strikes or labour disruptions
  • Government restrictions
  • Incorrect or incomplete address information
  • Other unforeseen circumstances

Carbon Reboot will make reasonable efforts to assist customers in tracking delayed shipments but cannot guarantee a specific delivery date.

8. Damaged Packages

If your package appears visibly damaged at the time of delivery, please:

  1. Take photographs or videos of the package before opening it.
  2. Record the condition of the outer packaging and shipping label.
  3. Contact us at carbonreboot@gmail.com within 48 hours of delivery.
  4. Include your order number and relevant photographs/videos.

Please retain the original packaging until the issue has been resolved.

For products damaged during transit, please refer to our Return & Refund Policy.

9. Wrong or Missing Items

If you receive an incorrect product or an item is missing from your order, contact us at:

carbonreboot@gmail.com

Please provide your order number and photographs/videos of the package and products received.

We will review the issue and, where applicable, arrange a replacement or refund in accordance with our Return & Refund Policy.

10. Lost Shipments

If the tracking information indicates that your package has been delivered but you have not received it, please contact us as soon as possible.

We may coordinate with the courier partner to investigate the shipment.

Resolution will depend on the courier investigation and applicable circumstances.

11. Address Changes

Please contact us as soon as possible if you need to change your delivery address.

Address changes may only be possible before the order is dispatched.

Once an order has been handed over to the courier, we may not be able to change the delivery address.

12. International Shipping

At present, Carbon Reboot ships within India only.

International shipping may be introduced in the future. Any applicable international shipping terms, duties, taxes, and customs requirements will be communicated before such orders are accepted.

13. Contact Us

For questions regarding shipping, delivery, tracking, or an existing order, please contact:

Carbon Reboot
Email: carbonreboot@gmail.com

We will do our best to assist you with your order and delivery-related concerns.